Refund Policy
We provide digital templates and UI resources through our marketplace. Because our products are digital and can be accessed or downloaded immediately after purchase, all purchases are generally considered final and non-refundable.Digital Products and Refunds
Our marketplace sells downloadable digital templates. Once a purchase has been completed and access to the purchased product has been provided, the product cannot be physically returned.
For this reason, we generally do not offer refunds simply because a customer changes their mind, no longer needs the template, or decides that the template is not suitable after purchasing it.When a Refund May Be Considered
Although purchases are generally non-refundable, we may review refund requests in certain situations. A refund may be considered when:
A customer has been charged more than once for the same purchase, the purchased template cannot be accessed due to a technical issue, the delivered files are corrupted or unusable, or the product significantly differs from its description on the marketplace.
Refund requests are reviewed individually, and approval is determined based on the specific circumstances of the request.Non-Refundable Situations
Refunds are generally not available for changes of mind, accidental purchases, purchasing the wrong template, or deciding that the template does not match your personal preferences after purchase.
A refund is also generally not provided because a customer does not have the technical knowledge required to customize or use a template. We recommend reviewing the template preview, features, documentation, requirements, and available information before completing a purchase.How to Request a Refund
If you believe you have a legitimate reason for a refund, please contact our support team with the relevant purchase information.
Your request should include your order information, the template you purchased, a clear explanation of the issue, and screenshots or other supporting information when applicable. This helps us review your request more efficiently.Refund Review
Every refund request may be reviewed individually. We may ask for additional information or evidence to understand the issue before making a decision.
If the issue can be resolved through technical support, an updated file, or another reasonable solution, we may offer that solution instead of issuing a refund.Refund Processing
If a refund is approved, it will generally be processed through the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on the payment provider and financial institution. Once the refund has been processed from our side, additional processing time may be outside of our control.Template Support and Updates
A technical problem with a template does not automatically mean that a refund is required. If you experience an issue with a purchased template, we encourage you to contact our support team first so we can investigate the problem and help resolve it where possible.
Template updates, bug fixes, or support provided by a template creator may vary depending on the individual product and its available support terms.Payment Providers
Payments are processed through our third-party payment provider. Approved refunds are handled through the applicable payment provider and may be subject to its processing procedures and timelines.Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our marketplace, products, payment process, or business practices.
Any updated version of this policy will be published on this page. We encourage customers to review the policy before making a purchase.Contact Us
If you have questions about a purchase, experience a problem with a purchased template, or would like to request a refund, please contact our support team with your order and purchase details.